The competitive Hospitality Industry is continuously challenged to stay in step with the needs of today’s demanding corporate & leisure travellers expects impeccable, fast and reliable guest services.
Calls between a hotel and outside the business usually involve reservations, but also include dealings with suppliers ranging from caterers to laundry services. Inside the hotel, guests make calls for things like room service, and staff make calls between themselves.
To handle this volume and variety of calls, the new network had to be high performance and support day-to-day operations with practical features.
An automatic reception service in four languages, as well as intelligent routing of calls to a fixed phone or wireless DECT handset sharply improved the hotel’s responsiveness and, through that, customer satisfaction. All in all, these changes have helped optimize the hotel’s occupancy rates.