With intelligent contact solution will give routing and resource selection features, you can determine if customers should be served by the least busy agent, the first available agent, or the agent with skills that best match your customer’s needs.
Managing your customer’s experience within the call center is vital for generating long-term customer loyalty and deriving customer lifetime value.
Today’s call centers are evolving to omnichannel contact centers capable of handling all types of sales, service, and support interactions across mobile, web, and social media.Staying ahead of your customer’s rapidly changing expectations and communication preferences is an important step in providing satisfying, memorable experience.
Optimizing use of your staff alongside mobile, web, and other channels is critical to your business achieving your goals profitably.
